Terms & Conditions
TERMS AND CONDITIONS
REGISTERED COMPANY: Frontiers Menswear Ltd.
Registered in Scotland – Registered Company Number: 509131
Registered Address: 16 Stafford Street, Edinburgh EH3 7AU
DEFINITIONS: The following terms will have the following meaning. “The Company” means Frontiers Menswear Ltd. “Customer” means the customer of The Company. “Contract” means any contract for the sale of goods by The Company to the Customer.
PAYMENT: Payment is taken at the time of placing an order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company’s choosing. The Company aim to dispatch goods within 1 working day. Please allow 3 working days for UK deliveries before reporting to the Company any outstanding orders, and 7 working days for the rest of Europe.
CLAIMS: Claims arising from the damage, delay or partial loss of the goods in transit must be made in writing to the Company within seven working days of delivery. The Company shall be afforded reasonable time and opportunity to investigate any such claim, and the Customer shall if so requested in writing or verbally by the Company promptly return any of the goods and any packing materials securely packaged to The Company for examination.
ACCEPTANCE OF THE CUSTOMER’S ORDER: The display of any item on the Company’s website is not an offer to sell, and the Company shall be under no obligation to supply the products ordered through this website. If the Customer places an order, this will be their offer to purchase the items from the Company. The Company will acknowledge the Customer’s order as soon as possible but will be under no obligation to supply the products ordered unless they have the products in stock and they are available at the prices specified. If an item that the Customer orders is out of stock, subject to a delay or the price is higher than that shown on the order, the Company will contact the Customer at the email address provided when placing the order. If the Customer cannot be contacted, then the remaining items on the order will be processed.
RETURNS: Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. Frontiers Man offers a 14 day returns policy from the date of receiving the goods. In this instance, all refunds exclude postage costs, unless a mistake has been made by us.
BREXIT UPDATE: VAT will automatically be excluded on EU sales at checkout. There may be additional taxes and duties that are not included when shipping to countries within the EU. Due to being out with our control, these amounts are the sole responsibility of the customer. If purchases are returned to us due to unpaid customs charges, any fees outstanding will be deducted from any refund due, together with any initial shipping charges. Finally, if you wish to return an item you must clearly state ‘RETURNS’ within our address to eliminate any additional customs charges. Any additional fees will be deducted from any refund due.
Please note that during this initial stage, our courier (DHL) expect slight delays to their usual delivery times.
10% OFF YOUR FIRST ORDER: Available to new customers only. Excludes Sale, Gift Vouchers and Red Wing. Code expires 14 days after sign-up. Offer can be withdrawn at any time. Customer can unsubscribe from newsletter at any time by clicking 'Unsubscribe' within the footer on any newsletter. Alternatively, they can request by contacting us at firstname.lastname@example.org.
If you have any queries or questions regarding our Terms and Conditions or Customer Services please contact us at the contact address.