International Customer Information
New Lower Overseas Delivery Rates!
- Orders sent to EU countries will be sent in 4-7 days for £14.95
- Orders sent to the United States will be sent in 5-7 days for £24.95
- Orders sent to the Rest of the World will be sent in 5-7 days for £24.95
NOTE: UK VAT (20%) IS AUTOMATICALLY REMOVED WHEN VIEWING OUR SITE FROM OUTSIDE THE UK - SAVING YOU 20% COMPARED TO A UK CUSTOMER.
CUSTOMS INFORMATION:
UK VAT (20%) is automatically removed for orders outside the UK. Please note, additional taxes and duties may be charged by your country's government when the parcel arrives, and these aren’t included in our prices. As this is beyond our control, the customer is responsible for these charges. If you're unsure, we recommend checking with your local authorities to avoid any surprises when your order arrives.
IMPORTANT – PLEASE READ:
After your order is shipped, you’ll receive an email from your local customs office about paying duties (if applicable). Be sure to check your junk folder too, just in case! If the email is missed and duties aren’t paid, your order will be returned to us. In that case, we’ll refund you, minus the original shipping and return shipping fees.
International Delivery
Overseas orders will be delivered by DHL.
EU
Delivery to countries within the EU takes approx 4-7 days.
All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.
You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.
UNITED STATES
UK VAT (20%) is automatically excluded when viewing from outside of the UK.
Delivery to the United States takes approx 5-7 days assuming no delays at customs.
All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.
You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.
There may be additional incoming taxes and duties that are not included when shipping overseas. Due to being out with our control, these amounts are the sole responsibility of the customer. If purchases are returned to us due to unpaid customs charges, any fees outstanding will be deducted from any refund due, together with any initial shipping charges. Finally, if you wish to return an item you must clearly state ‘RETURNS’ within our address to eliminate any additional customs charges. Any additional fees will be deducted from any refund due.
REST OF WORLD
UK VAT (20%) is automatically excluded when viewing from outside of the UK.
Delivery to takes approx 5-7 days assuming no delays at customs.
All orders placed before 12 noon (GMT) Monday to Thursday will be shipped that day. Orders placed after 12 noon on a Thursday will be sent out Friday for delivery. Orders placed after 12 noon on a Friday will be sent out on the following Monday for delivery.
You will receive a tracking number once the order has been shipped. All orders must be signed for at the appropriate delivery address, and if DHL are unable to obtain this then your parcel will be returned to your nearest DHL depot with a card advising you of the option to arrange another delivery date or for you to collect at your convenience.
There may be additional incoming taxes and duties that are not included when shipping overseas. Due to being out with our control, these amounts are the sole responsibility of the customer. If purchases are returned to us due to unpaid customs charges, any fees outstanding will be deducted from any refund due, together with any initial shipping charges. Finally, if you wish to return an item you must clearly state ‘RETURNS’ within our address to eliminate any additional customs charges. Any additional fees will be deducted from any refund due.
DELIVERY CHARGES
- Orders sent to EU countries will be sent in 4-7 days for £14.95
- Orders sent to the United States will be sent in 5-7 days for £24.95
- Orders sent to the Rest of the World will be sent in 5-7 days for £24.95
Returns
If for any reason you are not happy with the goods you have received, you can return them to us within 14 days from the date of receipt. Returned goods will be either exchanged or refunded (less the delivery cost and any other relevant costs incurred). Goods received after this point will not be accepted.
Returned goods must be in their original condition with all garment tickets and tags attached, unworn and unwashed and capable of re-sale. In the case of footwear please ensure the box is included and undamaged as this forms part of the product, and any damage may result in the return being refused. This does not affect your statutory rights as a consumer.
Returns Procedure
Please email us at info@frontiers-man.com in the first instance to advise of your intention to return goods; if you do not have one we will email you a Returns Form to complete and enclose with the returned goods.
You are responsible for arranging and the costs of return shipping. Please ensure that all returns are sent with a trackable and insured service, and that the returned items are well and securely packaged, as we cannot accept any responsibility for lost or damaged items in transit.
Please clearly mark the package “Returned Goods” to avoid custom charges. We will not be responsible for any return custom charges levied.
Please send to:
Returned Goods
Frontiers Man
18 Stafford Street
Edinburgh
EH3 7BD
United Kingdom